At Jayasad Marketplace (jayasad.com), we connect independent local vendors, creators, and merchants directly with buyers across Nigeria. Because Jayasad operates as a multi-vendor platform, products are packaged and dispatched directly by the individual vendors selling them, ensuring fast and efficient local processing.
🚚 1. Order Processing & Dispatch
Processing Time: Once payment is confirmed through our secure checkout, vendors are notified immediately to prepare and package your order.
Dispatch Timeline: Standard order preparation and dispatch typically take 1 to 2 business days.
Order Confirmation: Buyers will receive status updates via email, WhatsApp notification, or their Jayasad account dashboard once an order is marked as Dispatched.
📦 2. Delivery Rates & Options
Delivery Arrangements: Delivery fees and carrier choices (e.g., local doorstep dispatch, logistics partners, or interstate park delivery) are selected at checkout or coordinated directly with the vendor post-purchase.
Estimated Delivery Timelines:
Within Same City: 1 – 2 Business Days.
Interstate (Within Nigeria): 2 – 5 Business Days (depending on vendor location and logistics route).
🛡️ 3. Delivery Verification & Buyer Protection
To protect buyers and ensure a smooth shopping experience, all orders on Jayasad are covered under our Buyer Protection Guarantee:
Receipt & Inspection Window: Upon physical delivery of your order, a 48-hour Buyer Inspection Window begins.
Confirming Delivery: Buyers should inspect items immediately to ensure the correct quantity, size, color, and working condition.
Order Completion: If no dispute or complaint is raised within the 48-hour inspection window, the transaction is marked complete.
⚠️ 4. Non-Delivery or Damaged Items
Damaged/Wrong Items: If an item arrives damaged, defective, or incomplete, the buyer must report a dispute via their account dashboard or contact Jayasad Support within the 48-hour inspection window.
Non-Delivery: If a vendor fails to dispatch or deliver an item within the agreed timeframe, Jayasad Support will review the order details and process a replacement or a full refund to the buyer.
📞 Contact Us
If you have questions regarding an order or delivery status:
Email Support:
support@jayasad.comHelp Desk / Contact Form:
(https://jayasad.com/legal-support-hub/contact-support)