Last Updated: July 31, 2026
Welcome to Jayasad Marketplace. To ensure transparency, consumer protection, and platform sustainability, we operate under two distinct refund policies: Section A governs our Vendor Storefront Space Rentals, and Section B governs Physical Product Transactions.
SECTION A: VENDOR STOREFRONT SPACE RENTALS (SUBSCRIPTIONS)
The 60-Day Trial Grace Period
Because Jayasad Nexus provides a completely free 2-month (60-day) introductory promotional period with full, unrestricted access to all multi-vendor dashboard tools, vendors are given ample time to test, evaluate, and experience the platform before any financial commitment is made.
7-Day Money-Back Guarantee (Conditional)
Once your 2-month free trial ends and your annual storefront subscription of ₦7,500 is processed, you have exactly 7 calendar days from the date of payment to request an official cancellation and refund if you change your mind.
Payment Gateway & Administrative Deductions
If a subscription refund is requested and approved within the 7-day window, please note that the refund is not 100%. Jayasad Nexus will deduct non-refundable payment gateway transaction fees (1.4% – 1.5% + VAT) alongside a flat ₦500 administrative processing fee. The remaining net balance will be credited back to your bank account within 5 to 7 business days.
No Refunds After 7 Days
Once the 7-day window has closed, all annual storefront space rentals are 100% non-refundable. Your store will remain active with full benefits until your 365-day subscription cycle expires.
SECTION B: PHYSICAL PRODUCT TRANSACTIONS (BUYERS & SELLERS)
The 48-Hour Buyer Protection Window
All customer purchases on Jayasad Marketplace are protected under our Buyer Guarantee. Upon delivery of an item, customers have a 48-hour Inspection Window to verify that the product arrives in perfect condition and matches their order specifications.
Product Return & Refund Conditions
A buyer is eligible to request a refund or exchange only if the delivered item meets one of the following conditions:
Mismatch (“What I Ordered vs. What I Got”): The item received is physically different in color, size, brand, or model from what was ordered on Jayasad.com.
Damaged on Arrival: The item is physically broken, torn, defective, or unusable upon delivery.
Incomplete Delivery: Part of the ordered items are missing from the package.
How to File a Dispute (For Buyers)
Buyers must inspect their packages immediately upon delivery. If there is an issue:
The buyer must file an official dispute with Jayasad Support via our official contact channels/WhatsApp within 48 hours of delivery.
Clear photo or video proof of the defect or mismatch must be provided.
If no dispute is logged within 48 hours, the transaction is marked complete and closed. No refund requests will be processed after this window closes.
Transaction & Fee Allocations on Refunds
If a product refund is approved:
Vendor Fault (Wrong/Damaged Item): The vendor assumes full financial responsibility for return shipping costs and non-refundable gateway processing fees.
Buyer Change of Mind (Correct Item Delivered): The buyer bears the return shipping costs, and gateway processing fees will be deducted from the net refunded amount.
Jayasad Marketplace does not absorb payment gateway fees incurred on refunded transactions