Last Updated: September 19, 2026
Welcome to Jayasad Marketplace (Jayasad.com). Jayasad operates strictly as an online catalog platform and digital commercial directory connecting buyers directly with independent vendors. Because transactions occur directly between buyers and sellers, this policy outlines the terms for Vendor Storefront Space Rentals (Section A), Platform Rules for Physical Goods Vendors (Section B), and Special Provisions for Service Providers, Artisans, and Perishable Goods (Section C).
SECTION A: Vendor Storefront Space Rentals (Subscriptions)
The 7-Day Trial Grace Period Jayasad Marketplace provides a 7-day free introductory trial with full access to multi-vendor storefront tools. This period allows vendors to showcase products and evaluate the platform before making any financial commitment.
7-Day Money-Back Guarantee (Conditional) Upon the conclusion of your 7-day trial, your annual storefront subscription of ₦7,500 will be charged. You have 7 calendar days from the payment timestamp to request a cancellation and subscription fee refund.
Payment Gateway & Administrative Deductions If a storefront subscription refund is approved within the 7-day window, non-refundable third-party administrative costs apply:
Payment gateway transaction processing fees (1.4% – 1.5% + VAT).
A flat ₦500 administrative processing fee.
The net balance will be refunded to your designated bank account within 5 to 7 business days.
Non-Refundable Subscription Period After 7 days from payment, all storefront space rental subscriptions are 100% non-refundable. Your store dashboard and directory listing will remain active for the duration of your 365-day subscription cycle.
SECTION B: Mandatory 24-Hour Policy for Physical Product Vendors
Jayasad Marketplace does not process, collect, hold, or escrow buyer funds for goods sold by third-party vendors. All transactions, arrangements, and deliveries occur off-platform directly between buyer and seller. However, as a mandatory condition of listing on Jayasad Marketplace, every physical product vendor contractually agrees to abide by our Mandatory 24-Hour Customer Refund Rule.
Mandatory 24-Hour Inspection & Refund Rule Vendors listing physical items (electronics, clothing, gadgets, accessories, homeware, etc.) must offer buyers a minimum 24-hour inspection window starting from the recorded time of delivery.
A vendor must process a full refund, replacement, or store credit if the buyer submits proof within 24 hours of receipt showing that the item falls under any of the following statutory breach criteria:
Mismatch (“What I Ordered vs. What I Got”): The item delivered is materially different in size, color, specification, brand, or condition from what was listed on Jayasad or agreed upon via direct communication.
Defective or Damaged on Arrival: The item is physically broken, non-functional, expired, or defective upon unboxing.
Incomplete Shipment: Missing key accessories, parts, or components included in the original agreement.
Buyer Change-of-Mind Policy If a customer receives the exact item ordered in sound condition but simply changes their mind, returns and refunds are governed strictly by that individual vendor’s store policy. If a vendor accepts a change-of-mind return, the buyer bears all return delivery logistics costs.
SECTION C: Service Providers, Artisans & Perishable Goods (Special Statutory Rules)
Under Nigerian Consumer and Commercial Law, transactions involving services, custom craftsmanship, or highly perishable items cannot be governed by standardized physical product return guidelines. Jayasad enforces the following tailored legal rules for these categories:
Food Vendors & Perishable Items:
Immediate Inspection Upon Delivery: Due to health, safety, and perishable standards, buyers ordering prepared meals, groceries, or fresh agricultural produce must inspect items immediately upon delivery.
Refund Exemption: Perishable or cooked food items are exempt from the 24-hour delayed refund rule once accepted by the buyer.
Valid Refund Claims: A refund or re-delivery is mandatory only if reported immediately upon arrival (e.g., spoiled food, wrong meal delivered, damaged packaging rendering food unhygienic).
Artisans, Skilled Technicians & Custom Services (Tailors, Mechanics, Carpenters, Beauty Services):
Right to Rectification First: Under Nigerian contract law, where a customer is dissatisfied with a rendered service or custom piece, the service provider/artisan must be given a first opportunity to rectify, repair, or adjust the service at no additional cost to the buyer.
Refund Conditions: A monetary refund for services applies only if the artisan or service provider fails to deliver the agreed task, fails to rectify a proven defect in workmanship within a reasonable timeframe, or cancels the engagement after collecting an advance fee.
Deposit & Material Costs: Materials purchased or custom fabrics cut with buyer approval prior to cancellation are non-refundable, unless the artisan breached the contract parameters.
SECTION D: Vendor Compliance & Platform Enforcement
Direct Resolution: Buyers must contact the vendor directly on WhatsApp or phone within 24 hours of delivery with photographic or video proof of defects or wrong items.
Platform Discipline: While Jayasad does not handle direct money refunds on behalf of vendors, failure by any vendor to honor the mandatory 24-hour refund rule or resolve valid buyer disputes in good faith constitutes a breach of our Terms of Service. Jayasad reserves the right to immediately suspend, delist, or permanently ban non-compliant vendor storefronts without refunding active subscription fees.